Terms & Conditions

SALES CONDITIONS / CONTRACT FOR USE

ABOUT THE COMPANY

Iron Baltic OÜ is an Estonian company created in 2006 on the basis of private capital;
Iron Baltic OÜ is active in design, production and sale of the additional equipment of the moto-technique;
Customer support of Iron Baltic OÜ works on business days from 9.00 to 17.00 (GMT +2);
Phone: +372 6 533 711;
E-mail: sales@ironbaltic.com

Your e-mails will be replied in 2 business days;

Costumer support in English and Estonian.
See Annex 1 for Limited Warranty Policy for R1a Category Trailers

CONTRACT FOR USE

1. General provisions

1.1 Terms and conditions of this Contract For Use (hereinafter referred to as Contract) shall apply to the legal relations arising from the purchase of goods from E-shop between the customers (hereinafter referred to as Customer) and the owner company Iron Baltic OÜ of the purchase environment www.ironbaltic.com (hereinafter referred to as E-shop).

1.2 Terms and conditions of the Contract can not be in contradiction with the legal standards of the Republic of Estonia and when necessary (in the case of disputes or missing information), they are amended by those standards.

1.3 In addition to this Contract, the relations between the Customers and E-shop shall be regulated by the price list and established good practices of the E-shop.

1.4 E-shop shall retain a right to change unilaterally the contractual conditions and price list of Products for the purpose of efficiency, competition, further development, or completion or reorganisation of the selection of Products.

1.5 Changes of the contractual conditions and price list shall enter into force since the publication of this information in the E-shop. If the Customer forwarded his/her order before the enforcement of the contractual conditions, the conditions in force before the changes of the conditions shall apply to the Customer, unless provided differently by the law or terms and conditions of this Contract.

1.6 E-shop and Customer wish to deal on the conditions provided by this document. When formalising the order in the E-shop and making the prepayment, the Customer shall confirm that he/she is introduced to the terms and conditions of the Contract and accepts them.

2. Price list

2.1 Prices of the Products being sold in the E-shop are presented in EUROs without transport expenses.

2.2 The displayed product pictures are with an illustrative meaning and they may differ from the real Product. The product descriptions in the E-shop may not be final and they may contain unintentional mistakes.

2.3 Price of the Products shall be added by the transport expenses. The amount of transport expenses is given on the page of the shopping cart and on the order confirmation sent by the E-shop.

2.4 Price of the transport shall be calculated automatically based on the destination and dimensions and weight of the Product indicated by the Customer.

2.5 In the case the Customer wishes to buy more than one Product item in one order, for the more favourable transport price, we recommend the Customer to contact the E-shop by e-mail to sales@ironbaltic.com.

2.6 Transport price shall be calculated automatically on the assumption that one order is meant to one destination address. In the case the Customer wishes the Products to be delivered to different addresses, he/she should give separate orders or contact the E-shop by e-mail to sales@ironbaltic.com.

2.7 The final cost of the order shall include the price of the Product(s), transport expenses and all taxes arising from the laws of the Republic of Estonia in the frame of this Contract, but it shall not include the possible additional taxes in the Customer's destination country (customs duty, value added tax obligation etc.).

2.8 E-shop shall retain a right to correct the prices. If the Customer forwarded his/her order before the enforcement of the change of the price, the price indicated on the invoice at the moment of the formalisation of the order shall apply to him/her.

3. Purchase and payment for the goods

3.1 In order to submit an order or to make a purchase, the Customer must enter full invoicing and shipping data.

3.2 Shopping Cart of the Customer shall be created at the moment he/she has clicked the button “Add to Cart”.

3.3 Customer may change the quantity of the Products being in the Shopping Cart and to remove them from the Shopping Cart when necessary.

3.4 In order to confirm the order of the Products in the Shopping Cart and to formalise the purchase, the Customer must click the button “Send Order”.

3.5 Payment for the ordered goods:

3.5.1 Credit card. Customer shall be directed automatically to pay with the credit card through STRIPE payment system. Customer shall pay 100% of the amount of the order immediately after the formalisation of the purchase. After the payment, a payment confirmation shall be sent automatically to the Customer's e-mail address. This is also a confirmation of the order. Completion of the order shall be commenced and this Contract shall be deemed concluded at the moment the payment confirmation/order confirmation is sent to Customer's e-mail address.

3.5.2 PayPal. Customer shall be directed automatically to pay with the credit card through PayPal payment system. Customer shall pay 100% of the amount of the order immediately after the formalisation of the purchase. After the payment, a payment confirmation shall be sent automatically to the Customer's e-mail address. This is also a confirmation of the order. Completion of the order shall be commenced and this Contract shall be deemed concluded at the moment the payment confirmation/order confirmation is sent to Customer's e-mail address.

3.5.3 Bank Transfer. After order submitting a payment confirmation shall be sent automatically to the Customer's e-mail address. Customer shall receive a prepayment invoice within 2 working days, with payment term of 5 days and the Customer is obliged to check whether the data on the invoice are correct. This Contract shall be deemed concluded and completion of the order shall be commenced since the moment 100% of the full amount indicated on the invoice has received to the bank account of the E-shop. In the case the payment is not made on time, the order and prepayment invoice shall be cancelled automatically.

3.5.4 Payment of 100% of the amount of the order is recommended in the E-shop. Customer may use the right of the purchase of Products with a prepayment of 50%. For this, the Customer must contact the E-shop by e-mail to sales@ironbaltic.com after the registration, introduction to the Contract and selection of the Products. Customer shall receive a prepayment invoice within 2 working days, with payment term of 5 days and the Customer is obliged to check whether the data on the invoice are correct. This Contract shall be deemed concluded and completion of the order shall be commenced since the moment 50% of the full amount indicated on the invoice has received to the bank account of the E-shop. In the case the payment is not made on time, the order and prepayment invoice shall be cancelled automatically. In the case the Customer has paid 50% of the full amount, the other 50% of the full amount must be received to the bank account of the E-shop not later than 2 (two) working day before the delivery of goods to the company providing transport services (hereinafter referred to as Transporter).

3.6 It is possible to change the order before clicking the button “Send Order”.

3.7 Customer can no longer change the order when the order confirmation has already been sent to his/her e-mail address. In order to make the changes, the Customer must send a corresponding application by e-mail to sales@ironbaltic.com before the administrator of the E-shop has sent information about the issue time of the Products to the Customer's e-mail address. Prepayment for the cancelled and not yet shipped order shall be returned not later than in in 14 (fourteen) days since the receipt of the Customer's application by the E-shop.

3.8 Administrator of the E-shop shall send information about the issue time of the Products and send an invoice for the order to Customer's e-mail address in two working days since concluding the Contract.

4. Issue and delivery of the Products

4.1 Descriptions of the Products in the selection of the E-shop shall include the information about the issue of them from the warehouse of the E-shop:

4.1.1 “In stock” - Products present in the warehouse of the E-shop. The goods shall be issued in three working days;

4.1.2 “Out of Stock” – Products being in production or to be supplied upon to the order. The ordered goods shall be issued no later than 45 (fourty five) calendar days;

4.2 Administrator of the E-shop shall send the requisites of the Transporter and the tracking ID of the transport of the Products to the Customer by e-mail.

4.3 Information about the issue of the Products sent to Customer's e-mail address shall be valid only in the case 100% of the amount of the order has been paid at the day of submitting the paid order. Delivery of the Products to the Transporter shall be postponed by the days remaining between submitting the order and payment for it.

4.4 E-shop shall oblige to inform the Customer about the change of the delivery period at the first possibility after the receipt of the corresponding information.

4.5 Customer shall oblige to inform the E-shop immediately about the change of the destination. If the transport order has been submitted by the E-shop to the Transporter, it shall be no longer possible to change the destination.

4.6 Avoidance of the delays and misunderstandings at the delivery of the goods shall depend on the correctness and authenticity of the data indicated in the order. E-shop shall not be responsible for the delays and misunderstandings at the delivery of Products if the delay or misunderstanding is conditioned by the inaccuracy of the data submitted in the order.

4.7 Products shall be delivered to the Customer by the Transporter on the basis of the delivery note. Before the acceptance of goods and signing the delivery note, E-shop recommends to revise the package of the Product. In the case of visible damages, E-shop recommends not to accept the goods. By signing the delivery note, Customer confirms that the package was correct at the moment of delivery or that he/she is satisfied to the condition of the package (goods are not damaged).

4.8 Product in the damaged package should be returned to the Transporter or the information should be sent to the address sales@ironbaltic.com or call should be made on the phone +372 6 533 711.

4.9 E-Shop has concluded a contract with the Transporter for the transportation of the Products but it shall not result in the obligation for the E-shop to deliver the Products to the Customer. Delivery obligation shall be deemed performed by the E-shop already at the moment the goods are delivered to the Transporter (clause 4, article 209, Law of Obligations Act).

5. Returns Policy

5.1 Customer shall have a right to return the Product in 14 days since the receipt of the goods (except for special order, see clauses 5.9 and 5.10).

5.2 In order to return the Product, the Customer must submit a written application for refusal with the following data:

5.2.1 Customer's name and contact data;

5.2.2 date of submitting the application;

5.2.3 we recommend to write down also the reason for the return of the Product;

5.2.4 number of the confirmation of the order and invoice number.

5.3 The Product to be returned must be unused and the application for refusal must be sent in written to sales@ironbaltic.com or to the contact address in the above mentioned period (i.e. 14 days).

5.4 In the case the Product is returned, also the amount paid for the Product shall be returned (except for the transport and payment expenses) not later than in 14 (fourteen) days since the receipt of the goods in the warehouse of the E-shop on the assumption that the application for refusal has been received by the E-shop on time.

5.5 E-shop shall cover the expenses of return in the case the Product is with damages that could not be detected on the surface and that have not been caused by opening the package or in the case the Product is not compatible with that in the order of the Customer.

5.6 If the Product to be returned has been damaged and the given situation is caused by non-purposeful use or negligence by the Customer, E-shop shall retain a right to subtract the reduction of the value of the Product from the amount paid by the Customer for this Product. In the case the Customer does not agree with the value reduction, he/she shall have a right to claim an assessment from an independent expert in order to make sure the value reduction or identify the violated party.

5.7 In the case the Customer looses the interest in the Product because of longer delivery term, Customer shall have a right to cancel the order by an application to sales@ironbaltic.com. Prepayment made by the Customer shall be returned not later than in 14 (fourteen) days since the receipt of Customer's application by the E-shop.

5.8 E-shop shall retain a right not to cancel the Customer's order and not to accept the returned Product in the case the Product has been specially prepared for the Customer on the basis of special order.

5.9 Special orders are the Products specified in clauses 4.1.2 and 4.1.3.

5.10 E-shop shall retain a right to cancel the Customer's order in the case the E-shop can not supply the Product for some reason and the Customer does not agree with the replacement Product offered by E-shop. Prepayment for the cancelled order shall be returned not later than in in 14 (fourteen) days since the receipt of the written notice of the E-shop at Customer's e-mail address.

6. Time and procedure of filing complaints

6.1 In accordance with the Law of Obligations Act of the Republic of Estonia and Directive (EU)
2019/771, the Customer has the right to file complaints for the Product’s non-conformity with
contractual conditions within 2 (two) years from the receipt of the Product. For defects
appearing within the first twelve months, it is presumed that the defect existed at the time of
purchase and the nature of the defect shall be detected by the E-shop.

6.2 In the case of defect in the Product, Customer shall oblige to inform the E-shop about the
problem by filling claim application form or by e-mail to warranty@ironbaltic.com and to submit
the following information
- name and contact data;
- date of complaint;
- invoice number or order confirmation number;
- production number of the Product;
- defect of the Product (description of the defect, photos, if possible);
- your claim to be submitted to the E-shop.
This notification should be sent within two weeks of discovering the defect, but no later than
two months after its discovery. Failure to comply with this term may result in the loss of the right
to have the Product repaired or a defective detail replaced free of charge.

6.3 E-shop shall oblige to reply to Customer's complaint in written in 14 days.

6.4 In the case of manufacturing defects in the Product, E-shop shall oblige to repair, replace or
compensate the Product in the case the manufacturing defects have caused the Product to be
unfit for use.

6.5 In the case of replacement of an inappropriate Product, E-shop shall have a right to claim
the return of the Product from the Customer.

6.6 Customer shall have a right to claim the return of the payment only in the case the
reparation or replacement of the Product is not possible or fails or in the case the E-shop
refuses from the reparation or replacement without justification or does not do it in a
reasonable period after the receipt of the application.

6.7 In the case of compensation for the inappropriate Product, the amount paid for the Product
(transport expenses included) shall be returned not later than in in 14 (fourteen) days since the
day the Product has arrived in the warehouse of the E-shop.

6.8 E-shop shall bear no responsibility for:

6.8.1 damages caused to the Product through the fault or negligence of the Customer;

6.8.2 defects that have been caused by non-purposeful use of the Product;

6.8.3 natural physical wear in the case of normal use of the Product.

7. Responsibility and force majeure

7.1 E-shop and Customer are responsible for each other for the damage caused to the other party by the violation of the contractual conditions in the cases and to the extent provided by the legal acts of the Republic of Estonia.

7.2 Neither of the parties shall be responsible for the other party and his/her behaviour shall not be deemed violation of the contractual conditions because of the delay or non-performance of any obligation, if the reason for the delay or non-performance was not possible to control by the parties (force majeure).

7.3 E-shop shall not compensate the moral damage that can be caused to the Customer by the change of the delivery terms, prices and other conditions in the frame of these conditions.

7.4 E-shop shall not compensate Customer's expenses that are caused by the circumstance that the Customer took the obligations for the third parties (independent from the E-shop) on the conditions in contradiction with these conditions.

7.5 E-shop shall not compensate to the Customer the unused possibilities arising from the change of delivery terms, prices and other conditions.

8. Privacy

8.1 E-shop shall use the information submitted by the Customer only for the completion of the order from the Customer. E-shop shall not disclose the information received in course of the registration and purchase, except in the cases provided by the law. Contact between the bank and buyer is protected by SSL (Secure Sockets Layer) that insures that the exchanged information can not be listened or changed by any third parties. Information exchanged between the bank and trader is equipped with digital signatures.

8.2 If the Customer wishes, he/she has right to claim the deletion of his/her personal data from the database of the E-shop by e-mail to support@ironbaltic.com.

8.3 In the issues not regulated by this Contract, the Customer and E-shop shall rely on the legislation of the Republic of Estonia and other acts regulating the relations between the parties.

8.4 Differences and disputes arising from the performance of the conditions of this Contract shall be solved by the parties primarily by negotiations. If the disputes arising from the Contract can not be solved by negotiations between the parties, the Customer and E-shop both have a right to address the Consumer Protection Board or Court.

9. Annex 1

Iron Baltic Ltd. Limited Warranty Policy

For R1a Category Trailers (This warranty applies to all Iron Baltic R1a category trailers, including but not limited to models with product codes 74.1000, 86.1100, 86.10100, 86.11100, and 89.1100.)

Warranty Coverage
1. Duration:
  Iron Baltic Ltd. (“the Manufacturer”) provides a limited warranty against defects in materials and workmanship for a period of 24 months from the original date of purchase by the first retail customer, in accordance with the Law of Obligations Act of the Republic of Estonia and applicable EU consumer protection laws.
2. Covered Components:
  This warranty covers the structural frame, axles, hitch coupler, electrical wiring, and lighting assemblies.
3. Conditions for Application:
  The warranty only applies if the user has strictly followed the user manual.
4. Exclusions:
  - Damage caused by incorrect storage or maintenance, for example, keeping the trailer in extremely intense or damaging conditions (near the sea, at a manufacturing unit, or in direct contact with water, chemicals, ashes, concrete, dirt, etc.).
  - Changes to parts caused by natural wear and tear (tyres, rubber shock absorbers, rims, lights, bulbs, etc.).
  - Defects caused by people being inside the trailer.
  - Defects resulting from uneven load distribution inside the trailer, which can decrease steerability and cause consequential issues such as uneven tyre wear.
  - Defects and malfunctions resulting from using a trailer that has not undergone a maintenance inspection.
  - Changes due to the natural characteristics of the materials used or defects caused by environmental effects (aging of paint or coating, fading, surface defects to galvanised materials, etc.).
  - Any additional damage incurred because the owner continued using the trailer after discovering a defect instead of discontinuing its use and seeking a remedy under these terms.
Warranty Conditions
1. Proper Maintenance:
  The owner must follow all maintenance and service recommendations outlined in the Owner’s Manual, including adhering to the specified maintenance intervals stated therein. Failure to perform timely and proper maintenance may void this warranty.
2. Repairs:
  The trailer and its technology may be repaired solely by a person having the necessary technical expertise and only after receiving written approval from the Manufacturer. To obtain such approval, the Customer must submit a list of the proposed repair works and associated expenses to Iron Baltic Ltd. for review and authorization before any repairs begin.
Non-Compliance, Defects, and Owner’s Responsibilities
1. Complaint Period:
  In accordance with the Law of Obligations Act of the Republic of Estonia and Directive (EU) 2019/771, the Customer has the right to file complaints for the Product’s non-conformity with contractual conditions within 2 (two) years from the receipt of the Product. For defects appearing within the first twelve months, it is presumed that the defect existed at the time of purchase, unless the Manufacturer can prove otherwise.
2. Definitions:
  - Non-Conformity: A condition where the Product does not meet the terms of the contract or the standard of quality and performance reasonably expected by the Customer.
  - Reasonable Time: A timeframe for repairs or replacements that is appropriate considering the nature of the defect, the complexity of the work required, and the availability of parts, without causing undue delay to the Customer.
  - Significant Inconvenience: A level of hassle, delay, or trouble that goes beyond what a typical consumer or business user would reasonably tolerate under normal circumstances, considering the nature of the Product and the defect.
3. Notification of Defects:
  In the event of a defect, the Customer must first contact the dealer from whom the trailer was purchased. If the Customer cannot contact the dealer or the dealer directs them otherwise, the Customer may then inform Iron Baltic Ltd. by e-mailing a claim application to warranty@ironbaltic.com or using the designated claim application form. The following information must be provided:
  - Customer’s name and contact details
  - Date of complaint
  - Invoice number or order confirmation number
  - Vehicle Identification Number (VIN) of the Product
  - Description of the defect (photos, if possible)
  - The Customer’s requested remedy (repair or replacement)
4. This notification should be sent within two weeks of discovering the defect, but no later than two months after its discovery. Failure to comply with this term may result in the loss of the right to have the Product repaired or a defective detail replaced free of charge. The Customer must retain the original sales invoice or receipt as proof of purchase.
5. Response Time:
  Iron Baltic Ltd. shall respond to the Customer’s complaint in writing within 14 days.
6. Manufacturer’s Initial Remedies (Repair or Replacement):
  The Customer is entitled to have the Product brought into conformity free of charge. The Customer may choose between repair or replacement unless the chosen remedy is impossible or would impose disproportionate costs on Iron Baltic Ltd. compared to the other remedy. Repairs or replacements shall be carried out free of charge, within a reasonable time, and without causing significant inconvenience to the Customer.
7. Subsequent Remedies (Price Reduction or Refund):
  If the Product cannot be brought into conformity by repair or replacement within a reasonable time, without significant inconvenience, or if repair or replacement is impossible or has failed, the Customer has the right to a proportionate price reduction or to terminate the contract (receive a refund).
  In the case of termination, Iron Baltic Ltd. has the right to request that the Product be returned to them. Once the Product arrives back at Iron Baltic Ltd.’s warehouse, the amount paid for the Product (including transport expenses) shall be returned no later than 14 days thereafter.
  If the non-conformity is minor and can be remedied promptly without significant inconvenience, the Customer does not have a right to terminate the contract.
Exclusions from Coverage
1. Misuse or Abuse:
  This warranty does not cover damage caused by negligence or improper loading (exceeding the Manufacturer’s stated load capacity).
2. Accidents and External Causes:
  Damage caused by collisions, rollovers, theft, vandalism, fire, flooding, or other external factors beyond the Manufacturer’s control is excluded.
3. Non-Original Parts:
  Use of non-genuine or incompatible parts, attachments, or accessories not approved by the Manufacturer may void the warranty.
4. Natural Wear and Tear:
  Normal wear resulting from proper use is not covered. According to the hot-dip galvanizing standard EN ISO 1461 & EN 10346, the presence of white rust on a hot-dip galvanized product is not grounds for a complaint.
5. Customer-Induced Damage:
  Iron Baltic Ltd. is not responsible for damages caused to the Product due to the Customer’s negligence, non-purposeful use, or improper handling.
Making a Warranty Claim
1. Primary Contact:
  Claims and repair requests should be submitted to the dealer from whom the trailer was originally purchased. The dealer will then contact Iron Baltic Ltd. on your behalf.
2. Alternate Contact:
  If direct dealer contact is not possible, you may reach out to Iron Baltic Ltd. directly at:
  - Email: warranty@ironbaltic.com
3. Arranging Transport:
  If the trailer requires transportation for warranty service, the dealer may arrange the transport. If the dealer is unable to do so, they can contact Iron Baltic Ltd. for assistance. The Customer is responsible for preparing the trailer so that it is in a suitable condition for safe transport.
4. Timely Service:
  Iron Baltic Ltd. aims to resolve warranty claims promptly, subject to parts availability and scheduling.
Transferability
1. Subsequent Owners:
  This warranty is transferable within the original 24-month warranty period if the trailer is sold to a subsequent owner. The new owner must have the original proof of purchase to receive warranty coverage.
Limitation of Liability
1. No Consequential Damages:
  Iron Baltic Ltd. is not liable for indirect, consequential, or incidental damages, including loss of use, income, profit, or downtime resulting from defects or warranty work.
2. Scope of Rights:
  This warranty applies equally to consumers and business users. It does not limit or exclude any statutory rights granted under applicable national laws or EU consumer protection legislation. In case of any conflict, the more favorable consumer protections mandated by law shall prevail.
Compliance with EU Regulations and Dispute Resolution
1. Legal Conformity:
  This warranty is provided in accordance with EU consumer protection laws, including Directive (EU) 2019/771, and the Estonian Law of Obligations Act. If there is a conflict between this warranty and mandatory legal requirements, the latter shall prevail.
2. Dispute Resolution:
  Differences and disputes arising from the performance of this warranty shall be primarily resolved by negotiations between the parties. If disputes cannot be resolved through negotiations, the Customer may contact the local Consumer Protection Board or initiate proceedings in the competent Court. Communications and warranty claims should be made in English or Estonian. Consumers may also refer to the EU Online Dispute Resolution (ODR) platform or national consumer authorities for guidance and assistance.
  
  By purchasing and using this trailer, the owner acknowledges understanding and acceptance of the above terms.