Terms & Conditions

These Terms and Conditions govern the use of the Iron Baltic website and the purchase of products through our webshop and dealer portal. Please read them carefully before placing an order. By placing an order, you confirm that you have read and accept these Terms and Conditions.

Part A – General Terms

Part A applies to all customers.

1. About Us and Scope of These Terms

1.1 Company details and customer support

The website and webshop are operated by Iron Baltic OÜ ("Iron Baltic", "we", "us" or "our"), an Estonian company founded in 2006 that designs, manufactures and sells trailers, plows, attachments, accessories and spare parts.

Registered name: Iron Baltic OÜ
Registry code: 11296357
VAT number: EE101096269
Registered address: Joa tee 17, Vääna, Harku Parish, 76903 Harju County, Estonia
Phone: +372 653 3711
Email: sales@ironbaltic.com

Our customer support is available on business days from 9:00 to 17:00 Estonian time. We aim to reply to emails within two business days. Customer support is provided in English and Estonian.

1.2 Scope of these Terms

These Terms apply to:

the use of the website www.ironbaltic.com;
all purchases made through our webshop and dealer portal;
quotes issued by our sales team, unless the quote states otherwise.

Customers in the United States and Canada are served by a separate webshop that operates under its own terms. Orders for delivery to the United States or Canada are not covered by these Terms.

These Terms do not apply to products purchased from independent Iron Baltic dealers. Such purchases are governed by the dealer's own terms of sale. The manufacturer's warranty set out in Annex B applies regardless of where the product was purchased.

1.3 Private customers and business customers

Some provisions of these Terms apply only to certain customers:

A private customer (consumer) is a natural person who buys products for purposes outside their trade, business or profession. Parts A, B and D apply to private customers.
A business customer is a legal entity, or a natural person acting for purposes related to their trade, business or profession, including our dealers. Parts A, C and D apply to business customers.

At checkout, you choose whether you are ordering as a private person or on behalf of a company. By ordering on behalf of a company, you confirm that you are acting for business purposes. An overview of which terms apply to you is provided in Annex C.

1.4 Dealer agreements and individual quotes

If you have entered into a separate written agreement with us, such as a dealer agreement, that agreement prevails over these Terms in the event of any conflict. These Terms apply to all matters not covered by the separate agreement.

Any terms stated in an individual quote prevail over these Terms for the order concerned.

A business customer's own general terms and conditions do not apply, even if referred to in an order, unless we have expressly agreed to them in writing.

1.5 Changes to these Terms

We may amend these Terms, our product range and our prices, for example to reflect changes in the law, in our products or in our payment and delivery methods. Amendments take effect when they are published on the website.

The Terms in force at the time you placed your order apply to that order, unless mandatory law provides otherwise.

2. Definitions

In these Terms, the following terms have the meanings given below:

Business day – Monday to Friday, excluding public holidays in Estonia.
Business customer – a customer as defined in section 1.3.
Consumer or private customer – a customer as defined in section 1.3.
Contract – the contract of sale concluded between you and Iron Baltic in accordance with section 6.2.
Customer or you – any person who uses the website or places an order with us.
Dealer – a business customer that has been approved by us as a dealer and has access to the dealer portal.
Dealer portal – the password-protected area of the website for dealers.
Estimated delivery date – the date on which the products are expected to be ready for dispatch or delivery, as shown in the webshop or in our order emails.
Order – a request to purchase products submitted through the webshop, the dealer portal or by accepting a quote.
Products – the goods offered for sale on the website.
Quote – an individual offer prepared for you by our sales team.
Webshop – the online store available on the website.
Website – www.ironbaltic.com, including the webshop and the dealer portal.

3. Use of the Website

3.1 Access and acceptable use

We aim to keep the website available at all times, but we cannot guarantee uninterrupted or error-free access. We may suspend or restrict access to the website for maintenance, updates or security reasons.

When using the website, you must not:

use the website for any unlawful or fraudulent purpose;
attempt to gain unauthorised access to the website, its systems or other users' accounts;
interfere with the operation or security of the website;
collect content or data from the website by automated means without our prior written consent;
submit false, misleading or incomplete information.

3.2 Intellectual property

All content on the website, including texts, images, product designs, technical drawings, user manuals, logos and trademarks, is owned by or licensed to Iron Baltic and is protected by intellectual property laws.

You may view, download and print content for your personal use or to evaluate and use our products. Any other use, including copying, modifying, distributing or publishing content for commercial purposes, requires our prior written consent. Dealers may use our product content to market our products in accordance with their dealer agreement.

3.3 Product information, images and compatibility data

Product images are for illustration only, and the actual product may differ from them, for example in colour or included accessories. Product descriptions may not be final and may contain unintentional errors.

We make every effort to keep information on vehicle compatibility accurate. However, vehicle models vary by year of manufacture, market and configuration. Before ordering, please check that the product is suitable for your vehicle and intended use, and contact us if you are unsure.

3.4 Links to third-party websites

The website may contain links to websites operated by third parties, such as carriers and payment service providers. We are not responsible for the content, availability or privacy practices of these websites.

4. Customer Accounts

4.1 Registration and authority to act on behalf of a company

Private customers and business customers can order products in the webshop without creating an account.

Companies wishing to become dealers can apply through the dealer application form on the website. We decide on each application at our discretion.

Any person who registers or places an order on behalf of a company confirms that they are authorised to act on behalf of that company.

4.2 Dealer portal accounts

Approved dealers receive access to the dealer portal, where they can view dealer prices, place and manage orders, and view their order history and invoices. A dealer may have several users. The dealer is responsible for all actions taken by its users in the dealer portal.

Dealer prices, prepayment requirements and credit terms are agreed individually with each dealer.

4.3 Account security, suspension and closure

You must keep your login details confidential and notify us immediately if you suspect any unauthorised use of your account.

We may suspend or close an account if:

you breach these Terms or your dealer agreement;
you have overdue invoices;
there are grounds to suspect fraud or a breach of sanctions (see section 9.4);
the dealer relationship ends.

5. Products and Prices

5.1 Product range

Our product range may change from time to time. Products may be discontinued, and the range available may vary from country to country.

5.2 Availability and estimated delivery dates

The webshop shows the availability and estimated delivery date for each product. The estimated delivery date is based on current stock levels, incoming stock and production times. The expected transport time to your country is shown at checkout.

Estimated delivery dates are indicative and are not guaranteed unless we have expressly agreed on a fixed date in writing. If the availability of a product cannot be confirmed automatically, your order will be reviewed before it is processed (see section 6.3).

5.3 Prices, currencies and VAT

Prices are shown in the currency that applies to your country. Value added tax (VAT) is applied as follows:

Prices for private customers in the European Union include VAT.
Prices for all customers in Estonia, including companies, include Estonian VAT.
Prices for business customers in other EU member states are shown without VAT, provided that the customer has a valid VAT number that has been confirmed in the EU VAT Information Exchange System (VIES). If the VAT number cannot be confirmed at the time of ordering, VAT will be charged.
Prices for customers outside the European Union are shown without VAT. Import duties and taxes in the destination country are not included (see section 9.2).

Prices do not include shipping costs, which are shown separately at checkout.

5.4 Shipping costs

Shipping costs are calculated automatically based on the destination, the dimensions and weight of the products, and the shipping method you choose. The shipping cost is shown in the shopping cart and in the order confirmation.

Shipping costs are calculated on the basis that each order is delivered to a single address. If you would like products to be delivered to different addresses, please place separate orders or contact us at sales@ironbaltic.com.

If you wish to buy several products in one order, please contact us at sales@ironbaltic.com, as we may be able to offer a more favourable transport price.

If the shipping cost cannot be calculated automatically, for example for large items or certain destinations, you can submit your order with a request for a shipping quote. We will then send you the shipping cost for confirmation (see section 6.3).

5.5 Pricing errors

We may correct prices at any time. The price shown when you placed your order applies to that order.

If a price or product description contains an obvious error, we may cancel the order. In that case, we will notify you and refund any amount you have paid in full.

6. Placing an Order and Conclusion of the Contract

6.1 Placing an order and correcting input errors

To place an order in the webshop:

Add the products to your shopping cart. You can change quantities or remove products from the cart at any time before submitting the order.
At checkout, choose whether you are ordering as a private person or on behalf of a company, and enter your full billing and shipping details.
Choose a shipping method, or request a shipping quote.
Confirm that you have read and accept these Terms and our Privacy Policy.
Submit the order by clicking the order button.

Before submitting your order, you can review all the details and correct any errors. Dealers place orders through the dealer portal following the same principles.

6.2 Order confirmation and conclusion of the contract

By submitting an order, you make an offer to purchase the products. After you submit the order, we will send you an email acknowledging receipt. This acknowledgement does not mean that we have accepted your order.

The contract is concluded when we send you an email confirming that your order is being processed (the order confirmation). For orders paid by card at checkout, the order confirmation is sent after the payment has been successfully completed. For dealer orders, it is sent once the required prepayment has been received or the credit check has been passed.

We store the details of your order. You can view your order and its status through the link in our order emails or, for dealers, in the dealer portal. These Terms are always available on the website, and we recommend that you save a copy for your records.

6.3 Orders subject to review and customer confirmation

Some orders must be reviewed by our team before they can be processed, for example if the shipping cost cannot be calculated automatically or the availability of a product needs to be confirmed. In such cases, we will review the order and may update the shipping cost, the estimated delivery date or other details. If the order is changed, we will send it to you for confirmation. The order is processed once it has been confirmed and any required payment has been received.

6.4 Quotes from our sales team

Our sales team may prepare an individual quote for you. A quote is valid for the period stated in it. You can accept the quote through the link in the quote email or in the dealer portal. Once accepted, the quote becomes an order and is processed in accordance with section 6.2. Quotes that are not accepted within the validity period expire automatically.

6.5 Changing or cancelling an order before dispatch

Once you have received the order confirmation, you can no longer change the order yourself. To request a change, please contact us at sales@ironbaltic.com before we notify you of the dispatch date of the products. We will do our best to accommodate your request, but changes may affect the price and the estimated delivery date.

If we agree to cancel an order that has not yet been dispatched, we will refund any prepayment within 14 days of receiving your request.

If delivery is delayed beyond the estimated delivery date and you no longer wish to wait, you may cancel the order by notifying us at sales@ironbaltic.com. We will refund any prepayment within 14 days of receiving your notice.

This section does not affect a consumer's statutory right of withdrawal (see Part B).

6.6 Our right to decline or cancel an order

We may decline or cancel an order if:

we are unable to supply the product for any reason and you do not accept the replacement product we offer;
the price or product description contains an obvious error (see section 5.5);
payment is not received within the required time (see section 7.3);
the order details are incorrect or incomplete and you do not correct them at our request;
the order would breach sanctions or export control rules (see section 9.4);
we have reasonable grounds to suspect fraud.

If we cancel an order, we will notify you by email and refund any amount you have paid within 14 days of our notice.

7. Payment

7.1 Webshop customers: payment by card

Webshop customers pay the full order amount by card through our payment service provider, Stripe. Payment is made at checkout or, for orders subject to review, after the order has been reviewed (see section 6.3).

Card payments are processed securely by Stripe. We do not receive or store your card details. If a payment fails, you can try again through the link in our order email.

7.2 Dealers: prepayment invoices, partial prepayment and credit terms

Payment methods for dealers depend on the dealer's terms:

dealers without approved credit pay by card or by bank transfer against a prepayment invoice;
dealers with approved credit pay on credit.

The following rules apply:

Prepayment. The prepayment invoice is sent by email when the order is placed. The required prepayment and payment deadlines depend on the dealer's terms and are shown at checkout and on the prepayment invoice. The order is processed once the required prepayment has been received.
Balance payment. If only part of the order amount has been prepaid, the remaining balance must be received in full before the scheduled shipping date, within the deadline stated in our payment reminder. Otherwise, the shipping date may be revised.
Credit. Orders placed on credit are subject to the dealer's available credit limit and to the dealer having no overdue invoices. If the credit limit is insufficient or there are overdue invoices, the order is not processed until the issue is resolved. Invoices must be paid by the due date stated on the invoice.

7.3 Payment deadlines, orders on hold and cancellation of unpaid orders

If payment for a webshop order is not received by the end of the day following the day the order was placed, the order is placed on hold. While an order is on hold, the products are no longer reserved for you, and the estimated delivery date may change. If you complete the payment within 30 days, we will reschedule the order and notify you of the new shipping date. If payment is not received within 30 days, the order is cancelled automatically.

Payment deadlines for dealers are set out in the dealer's terms and on the prepayment invoice.

7.4 Late payment interest and recovery costs (business customers)

If a business customer fails to pay an invoice on time, we may charge late payment interest at the rate provided for in the Estonian Law of Obligations Act (the European Central Bank's main refinancing rate plus 8 percentage points per year), as well as a fixed compensation of 40 euros for recovery costs and any further reasonable recovery costs. We may also suspend deliveries until all overdue amounts have been paid.

7.5 Retention of title

Products remain the property of Iron Baltic until they have been paid for in full.

8. Delivery and Collection

8.1 Delivery countries and shipping methods

We deliver to the countries available in the webshop. The available shipping methods and their costs are shown at checkout and may depend on whether the products are delivered to a private person or a company. Where offered, you can also collect your order from our warehouse (see section 8.5).

Products are delivered by our transport partners. When the order has been handed over to the carrier, we will send you an email with the carrier's details and, where available, a tracking link.

8.2 Delivery terms for business customers (DAP, Incoterms® 2020)

Unless otherwise agreed, deliveries to business customers are made DAP (Delivered at Place, Incoterms® 2020) to the delivery address stated in the order. This means that:

we arrange transport to the delivery address and handle export clearance where required;
the business customer is responsible for unloading the products and for import clearance, import duties and taxes.

Orders collected from our warehouse are delivered EXW (Ex Works, Incoterms® 2020).

8.3 Delivery dates and delays

The shipping date in our order emails assumes that the required payment has been received on time. If payment is received later, the shipping date is postponed accordingly.

We will inform you of any change to the delivery date as soon as we become aware of it. If delivery is delayed, you may cancel the order in accordance with section 6.5. Consumers also have the rights provided by law if we fail to deliver the products within the agreed time.

8.4 Delivery details and changes of address

Delivery without delays and misunderstandings depends on the order details being correct. We are not responsible for delays or other problems caused by inaccurate information provided in the order.

Please inform us immediately if the delivery address changes. Once we have placed the transport order with the carrier, the delivery address can no longer be changed.

Large items are delivered by freight carrier, and the carrier may contact you to agree on a delivery time. Please make sure that the delivery address is accessible to a truck and that suitable means for unloading are available where needed.

8.5 Collection from our warehouse

If you have chosen to collect your order, we will notify you by email when it is ready for collection. Orders can be collected from our warehouse at Joa tee 17, Vääna, Harku Parish, 76903 Harju County, Estonia, on business days from 9:00 to 17:00 Estonian time. Please have your order number with you.

Please collect your order within 14 days of our notification. If the order is not collected within this period, we will contact you to agree on further steps and may charge reasonable storage costs.

8.6 Inspection on delivery and transport damage

Products are delivered by the carrier against a delivery note. Before accepting the products and signing the delivery note, please inspect the packaging. If the packaging is visibly damaged, we recommend that you do not accept the products, or that you record the damage on the delivery note.

Please report any damage to us as soon as possible by email to sales@ironbaltic.com or by phone at +372 653 3711, if possible with photos. For consumers, this does not affect their statutory rights, but prompt notice helps us to resolve the matter with the carrier. The obligations of business customers are set out in section 12.2.

8.7 Passing of risk

For consumers, the risk of loss of or damage to the products passes to you when you, or a person designated by you other than the carrier, take physical possession of the products.

For business customers, the risk passes in accordance with the agreed Incoterms® rule: under DAP, when the products are placed at your disposal at the delivery address, ready for unloading; under EXW, when the products are made available for collection at our warehouse.

8.8 Failed delivery and storage costs

If delivery fails for reasons attributable to you, for example because of an incorrect address, because no one is available to receive the products, or because delivery is refused without good reason, we may charge you the resulting additional costs, such as redelivery, return and storage costs.

9. International Sales and Export Compliance

9.1 Deliveries outside the European Union

For deliveries outside the European Union, we prepare the export documents and handle export clearance in Estonia. Prices are shown without EU VAT (see section 5.3).

9.2 Customs duties, import taxes and customs clearance

The total price of the order includes the price of the products, the shipping costs and all taxes arising under Estonian law in connection with the contract. It does not include any duties, taxes or fees charged in the destination country, such as customs duties, import VAT or customs clearance fees.

The customer is the importer of the products and is responsible for import clearance and for paying all duties, taxes and fees in the destination country. If delivery fails because these are not paid, section 8.8 applies.

9.3 Registration and road approval in the destination country

You are responsible for ensuring that the products may be used in your country, including any requirements for registration, type approval, road approval, technical inspection and compliance with local traffic rules. On request, we will provide the product documents we have available, such as the certificate of conformity.

9.4 Sanctions and export controls

We comply with the sanctions and export control rules of the European Union and other applicable laws. By placing an order, you confirm that:

you are not subject to sanctions and are not owned or controlled by a person subject to sanctions;
you will not sell, export or re-export the products, directly or indirectly, to Russia or Belarus, or for use in Russia or Belarus;
you will not sell or supply the products to any person subject to sanctions.

We may request information on the end user and end use of the products. Any breach of this section is a material breach of the contract. In that case, we may suspend or refuse delivery, cancel the order and terminate the contract. Business customers must also comply with section 12.5.

Part B – Consumer Terms

Part B applies to private customers only.

10. Right of Withdrawal

10.1 Withdrawal period

As a consumer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, receive the products. If you have ordered several products that are delivered separately, the withdrawal period begins on the day you receive the last product.

10.2 How to withdraw

To withdraw from the contract, send us a clear statement of your decision to withdraw by email to sales@ironbaltic.com or by post to our registered address (see section 1.1). You may use the model withdrawal form in Annex A, but this is not obligatory.

Please include your name and contact details, the date of your statement, and your order confirmation and invoice numbers. You are welcome to tell us the reason for the return, but you do not have to.

To meet the withdrawal deadline, it is sufficient to send your withdrawal statement before the withdrawal period has expired.

10.3 Exceptions to the right of withdrawal

The right of withdrawal does not apply to products that have been made to your specifications or specially prepared for you on the basis of a special order. We will inform you before you place the order if a product falls into this category.

10.4 Returning goods and return costs

You must send back or hand over the products to us without undue delay and no later than 14 days after notifying us of your withdrawal. The deadline is met if you send back the products before the 14-day period has expired. For large or heavy items, please contact us before returning them so that we can advise on transport.

10.5 Refunds

If you withdraw from the contract, we will refund all payments received from you, including the standard delivery costs, no later than 14 days after we receive your withdrawal. If you chose a delivery method other than the least expensive standard delivery we offer, we are not required to refund the additional cost.

We will make the refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund. We may withhold the refund until we have received the products back or until you have provided evidence that you have sent them, whichever is earlier.

10.6 Diminished value of returned goods

You may handle the products to the extent necessary to establish their nature, characteristics and functioning. You are liable for any diminished value of the products resulting from any other handling, for example if the product has been installed, used, or damaged through improper use or negligence. In such cases, we may deduct the diminished value from the refund.

If you do not agree with the deduction, you have the right to request an assessment by an independent expert to determine the diminished value or the party at fault.

11. Legal Guarantee of Conformity

11.1 Our liability for lack of conformity

In accordance with the Estonian Law of Obligations Act and Directive (EU) 2019/771, we are liable for any lack of conformity of the products that exists at the time of delivery and becomes apparent within two years of delivery. If a lack of conformity becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery, unless we prove otherwise.

The legal guarantee does not cover:

damage caused to the product through your fault or negligence;
defects caused by improper use of the product;
normal wear and tear resulting from ordinary use.

11.2 Your remedies

If a product does not conform to the contract, you are entitled to have it brought into conformity free of charge by repair or replacement. You may choose between repair and replacement, unless the chosen remedy is impossible or would impose disproportionate costs on us compared with the other remedy. Repair or replacement will be carried out free of charge, within a reasonable time and without significant inconvenience to you. If we replace a product, we may ask you to return the non-conforming product.

You are entitled to a proportionate price reduction or to terminate the contract if:

repair or replacement is impossible or has failed;
we have refused to repair or replace the product without justification, or have not done so within a reasonable time after receiving your claim;
the lack of conformity is so serious that an immediate price reduction or termination is justified.

You are not entitled to terminate the contract if the lack of conformity is minor.

If you terminate the contract, we may ask you to return the product. We will refund the amount paid for the product, including transport costs, no later than 14 days after the product has arrived at our warehouse.

11.3 How to make a claim

To make a claim, please complete our claim form or send an email to warranty@ironbaltic.com with the following information:

your name and contact details;
the date of the claim;
the invoice number or order confirmation number;
the production number or vehicle identification number (VIN) of the product;
a description of the defect, with photos if possible;
the remedy you are requesting.

We recommend that you notify us within two weeks of discovering the defect. You must notify us no later than two months after discovering it. If you fail to do so, you may lose the right to have the product repaired or the defective part replaced free of charge.

We will reply to your claim in writing within 14 days.

11.4 Legal guarantee and the manufacturer's warranty

In addition to the legal guarantee, R1a category trailers are covered by the Iron Baltic Limited Warranty set out in Annex B. The manufacturer's warranty does not limit or affect your rights under the legal guarantee, and you may choose which of them to rely on.

Part C – Business Customer Terms

Part C applies to business customers, including dealers.

12. Terms for Business Customers

12.1 Returns

You may return a product within 14 days of receiving it. This does not apply to products that have been specially prepared for you on the basis of a special order.

To return a product, please send a written application to sales@ironbaltic.com within the 14-day period, including:

your name and contact details;
the date of the application;
the order confirmation number and invoice number;
if possible, the reason for the return.

The product must be unused. If the application is received on time, we will refund the amount paid for the product, excluding transport costs, no later than 14 days after the product has arrived at our warehouse.

We will cover the cost of returning the product if it has damage that could not be detected on the surface and was not caused by opening the packaging, or if the product does not match the product you ordered. In all other cases, you bear the cost of the return. If the returned product has been damaged through improper use or negligence, we may deduct the resulting reduction in value from the refund.

12.2 Inspection and notification of defects

You must inspect the products on delivery. Visible damage and missing items must be recorded on the delivery note and reported to us in writing within 2 business days of delivery.

Defects that could not be detected on inspection must be reported in writing within a reasonable time after you discovered them, and no later than two months after discovery. Claims must be sent to warranty@ironbaltic.com and contain the information listed in section 11.3. If you fail to notify us in time, you may lose the right to rely on the defect.

12.3 Remedies for defective goods

If a product is defective, we will, at our option, repair or replace it within a reasonable time. If repair or replacement is impossible or fails, you are entitled to a proportionate price reduction or, if the defect is material, to terminate the contract.

The exclusions set out in section 11.1 apply. Where applicable, the manufacturer's warranty in Annex B also applies to business customers.

12.4 Limitation of liability

To the extent permitted by law:

we are not liable for indirect or consequential loss, including loss of profit, loss of income, loss of use or downtime;
our total liability arising from an order is limited to the price paid for the products concerned.

These limitations do not apply in the cases described in section 13.3.

12.5 Resale and onward supply obligations

If you resell our products, you must:

comply with all laws applicable to the sale of the products in your market;
provide your customers with the user manuals, safety information and other product documents supplied by us;
not give warranties or make statements on our behalf that go beyond the manufacturer's warranty in Annex B;
inform us without delay of any safety issue or serious incident involving our products that comes to your attention;
include in your contracts with your customers an obligation equivalent to section 9.4 that prohibits the sale, export or re-export of the products to Russia or Belarus, together with adequate remedies for any breach.

Dealers' obligations may be set out in more detail in their dealer agreement.

Part D – Final Provisions

Part D applies to all customers.

13. Liability

13.1 General principle

Iron Baltic and the customer are liable to each other for any damage caused by a breach of the contract in the cases and to the extent provided for by Estonian law.

13.2 Exclusions

We are not liable for:

damage resulting from the installation, use, storage or maintenance of a product contrary to its user manual or our instructions;
damage resulting from the use of a product for purposes other than those for which it is intended;
delays or other problems caused by incorrect or incomplete information provided by the customer;
costs incurred by the customer as a result of entering into obligations towards third parties on terms that conflict with these Terms;
loss arising from changes to delivery dates, prices or other conditions made in accordance with these Terms.

13.3 Liability that cannot be excluded

Nothing in these Terms limits or excludes our liability for damage caused intentionally or through gross negligence, for death or personal injury, or under mandatory product liability law. Nothing in these Terms limits the rights that consumers have under mandatory law.

13.4 Installation, safe use and operating instructions

Products must be installed, used and maintained in accordance with their user manual. Please observe the stated load capacities and maintenance intervals. Installation work should be carried out by a person with the necessary technical skills. When using trailers and other products on public roads, you must comply with the traffic rules that apply in your country.

14. Force Majeure

Neither party is liable for any delay in performing or failure to perform an obligation under the contract if the delay or failure is caused by circumstances beyond that party's control (force majeure), such as natural disasters, war, epidemics, actions of public authorities, strikes or disruptions in transport or supply chains.

The affected party must notify the other party without delay. The time for performance is extended by the duration of the force majeure event. If the force majeure event continues for more than 60 days, either party may cancel the affected order, and any amount already paid for that order will be refunded.

15. Personal Data

We process personal data in accordance with our Privacy Policy, which is available on the website. We use personal data to process and deliver orders, and we share it with third parties only to the extent necessary for this purpose, for example with carriers and payment service providers, or where required by law.

Card payments are processed by our payment service provider, Stripe. The connection between your browser and the website is encrypted.

For questions about your personal data, or to request its deletion, please contact us at support@ironbaltic.com. Our use of cookies is described in our Cookie Policy.

16. Communication and Notices

We communicate with you electronically, mainly by email to the address given in your order or account. Order status updates, order confirmations and invoices are sent by email. Please make sure that your email address is correct and check your spam folder if you do not receive our emails.

Notices to us must be sent by email to sales@ironbaltic.com. Claims under the legal guarantee or the manufacturer's warranty must be sent to warranty@ironbaltic.com. Notices sent by email meet any requirement for written form under these Terms.

The contract is concluded in English.

17. Complaints and Dispute Resolution

17.1 Customer service and complaint handling

If you have a complaint, please contact us at sales@ironbaltic.com or, for product defects, at warranty@ironbaltic.com. We will reply to your complaint in writing within 14 days. We will always try to resolve any disagreement through negotiation first.

17.2 Out-of-court dispute resolution for consumers

If we are unable to resolve a dispute with a consumer through negotiation, the consumer may refer the dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), Endla 10a, 10122 Tallinn, Estonia, avaldus@komisjon.ee, www.ttja.ee. Proceedings before the Committee are free of charge for the consumer.

Consumers living in another EU member state can also get advice and assistance from the European Consumer Centre in their country.

17.3 Jurisdiction

Consumers may bring proceedings against us in the courts of Estonia or in the courts of the country in which they are habitually resident, as provided for by law.

Disputes with business customers are resolved by Harju County Court (Harju Maakohus) in Estonia. We may also bring proceedings against a business customer in the courts of the country where the business customer is established.

18. Governing Law

18.1 Consumers

Contracts with consumers are governed by the laws of the Republic of Estonia. This choice of law does not deprive consumers of the protection afforded to them by the mandatory provisions of the law of the country in which they are habitually resident.

18.2 Business customers

Contracts with business customers are governed by the laws of the Republic of Estonia, excluding its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

19. Miscellaneous

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
Our failure to exercise a right under these Terms does not constitute a waiver of that right.
You may not transfer your rights or obligations under the contract to a third party without our prior written consent.
If these Terms are translated into another language and there is any conflict between the versions, the English version prevails.

Annexes

Annex A – Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Iron Baltic OÜ, Joa tee 17, Vääna, Harku Parish, 76903 Harju County, Estonia, sales@ironbaltic.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Order number:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:

(*) Delete as appropriate.

Annex B – Limited Warranty Policy for R1a Category Trailers

This warranty applies to all Iron Baltic R1a category trailers, including but not limited to models with product codes 74.1000, 86.1100, 86.10100, 86.11100 and 89.1100.

1. Warranty Coverage

1.1 Duration. Iron Baltic OÜ (the "Manufacturer") provides a limited warranty against defects in materials and workmanship for a period of 24 months from the date of the original purchase by the first retail customer, in accordance with the Estonian Law of Obligations Act and applicable EU consumer protection laws.

1.2 Covered components. This warranty covers the structural frame, axles, hitch coupler, electrical wiring and lighting assemblies.

1.3 Conditions for application. This warranty applies only if the user has strictly followed the user manual.

1.4 Exclusions. This warranty does not cover:

damage caused by incorrect storage or maintenance, for example keeping the trailer in extremely harsh or damaging conditions, such as near the sea, at a manufacturing site, or in direct contact with water, chemicals, ash, concrete or dirt;
changes to parts caused by natural wear and tear, such as tyres, rubber shock absorbers, rims, lights and bulbs;
defects caused by people riding in the trailer;
defects resulting from uneven load distribution in the trailer, which can reduce steerability and cause consequential issues such as uneven tyre wear;
defects and malfunctions resulting from using a trailer that has not undergone maintenance inspections;
changes due to the natural characteristics of the materials used, or defects caused by environmental effects, such as ageing of paint or coating, fading, or surface defects on galvanised materials;
any additional damage caused by the owner continuing to use the trailer after discovering a defect, instead of stopping its use and seeking a remedy under this warranty.

2. Warranty Conditions

2.1 Proper maintenance. The owner must follow all maintenance and service recommendations in the Owner's Manual, including the specified maintenance intervals. Failure to carry out timely and proper maintenance may void this warranty.

2.2 Repairs. The trailer and its components may only be repaired by a person with the necessary technical expertise, and only after the Manufacturer has given its written approval. To obtain approval, the customer must submit a list of the proposed repair work and the associated costs to the Manufacturer for review and authorisation before any repairs begin.

3. Non-Conformity, Defects and Owner's Responsibilities

3.1 Complaint period. In accordance with the Estonian Law of Obligations Act and Directive (EU) 2019/771, the customer has the right to submit claims for the product's lack of conformity with the contract within two years of receiving the product. If a defect becomes apparent within the first 12 months, it is presumed to have existed at the time of purchase, unless the Manufacturer proves otherwise.

3.2 Definitions.

Non-conformity – a condition in which the product does not meet the terms of the contract or the standard of quality and performance that the customer can reasonably expect.
Reasonable time – a period for repair or replacement that is appropriate in view of the nature of the defect, the complexity of the work required and the availability of parts, without causing undue delay to the customer.
Significant inconvenience – a level of disruption, delay or difficulty beyond what a typical consumer or business user would reasonably tolerate under normal circumstances, taking into account the nature of the product and the defect.

3.3 Notification of defects. In the event of a defect, the customer must first contact the dealer from whom the trailer was purchased. If the customer cannot reach the dealer, or the dealer instructs them to do so, the customer may contact the Manufacturer directly by sending a claim to warranty@ironbaltic.com or by using the claim form. The claim must include:

the customer's name and contact details;
the date of the claim;
the invoice number or order confirmation number;
the vehicle identification number (VIN) of the product;
a description of the defect, with photos if possible;
the remedy requested by the customer (repair or replacement).

The defect should be reported within two weeks of its discovery, and no later than two months after its discovery. Failure to do so may result in the loss of the right to have the product repaired or the defective part replaced free of charge. The customer must keep the original sales invoice or receipt as proof of purchase.

3.4 Response time. The Manufacturer will reply to the customer's claim in writing within 14 days.

3.5 Repair or replacement. The customer is entitled to have the product brought into conformity free of charge. The customer may choose between repair and replacement, unless the chosen remedy is impossible or would impose disproportionate costs on the Manufacturer compared with the other remedy. Repair or replacement will be carried out free of charge, within a reasonable time and without significant inconvenience to the customer.

3.6 Price reduction or refund.

If the product cannot be brought into conformity by repair or replacement within a reasonable time or without significant inconvenience, or if repair or replacement is impossible or has failed, the customer is entitled to a proportionate price reduction or to terminate the contract and receive a refund.
If the contract is terminated, the Manufacturer may ask for the product to be returned. The amount paid for the product, including transport costs, will be refunded no later than 14 days after the product has arrived at the Manufacturer's warehouse.
If the non-conformity is minor and can be remedied promptly without significant inconvenience, the customer is not entitled to terminate the contract.

4. Exclusions from Coverage

4.1 Misuse or abuse. This warranty does not cover damage caused by negligence or improper loading, including exceeding the load capacity stated by the Manufacturer.

4.2 Accidents and external causes. Damage caused by collisions, rollovers, theft, vandalism, fire, flooding or other external factors beyond the Manufacturer's control is not covered.

4.3 Non-original parts. The use of non-genuine or incompatible parts, attachments or accessories that have not been approved by the Manufacturer may void this warranty.

4.4 Natural wear and tear. Normal wear resulting from proper use is not covered. In accordance with the hot-dip galvanising standards EN ISO 1461 and EN 10346, the presence of white rust on a hot-dip galvanised product is not grounds for a claim.

4.5 Damage caused by the customer. The Manufacturer is not responsible for damage to the product caused by the customer's negligence, improper use or improper handling.

5. Making a Warranty Claim

5.1 Primary contact. Claims and repair requests should be submitted to the dealer from whom the trailer was originally purchased. The dealer will then contact the Manufacturer on the customer's behalf.

5.2 Alternative contact. If it is not possible to contact the dealer, the customer may contact the Manufacturer directly at warranty@ironbaltic.com.

5.3 Transport arrangements. If the trailer needs to be transported for warranty service, the dealer may arrange the transport. If the dealer is unable to do so, the dealer may contact the Manufacturer for assistance. The customer is responsible for preparing the trailer so that it can be transported safely.

5.4 Timely service. The Manufacturer aims to resolve warranty claims promptly, subject to the availability of parts and scheduling.

6. Transferability

6.1 Subsequent owners. If the trailer is sold to a subsequent owner within the original 24-month warranty period, this warranty is transferred to the new owner for the remainder of that period. The new owner must have the original proof of purchase to receive warranty coverage.

7. Limitation of Liability

7.1 No consequential damages. The Manufacturer is not liable for indirect, consequential or incidental damages, including loss of use, income or profit, or downtime resulting from defects or warranty work.

7.2 Scope of rights. This warranty applies equally to consumers and business users. It does not limit or exclude any statutory rights under applicable national law or EU consumer protection legislation. In the event of any conflict, the more favourable consumer protection required by law prevails.

8. Compliance with EU Law and Dispute Resolution

8.1 Legal conformity. This warranty is provided in accordance with EU consumer protection law, including Directive (EU) 2019/771, and the Estonian Law of Obligations Act. If this warranty conflicts with mandatory legal requirements, the mandatory legal requirements prevail.

8.2 Dispute resolution. Any disagreement or dispute arising from this warranty will first be resolved through negotiation between the parties. If a dispute cannot be resolved through negotiation, a consumer may refer it to the Consumer Disputes Committee or to the consumer protection authority in their country, or bring proceedings before the competent court (see section 17). Communications and warranty claims should be made in English or Estonian.

By purchasing and using this trailer, the owner confirms that they understand and accept the terms of this warranty.

Annex C – Overview: Which Terms Apply to You

Private customer in the EU – Parts A, B and D, Annex A, and Annex B for R1a category trailers.
Private customer outside the EU – Parts A, B and D, Annex A, and Annex B for R1a category trailers. Section 9 on customs duties and import taxes is particularly relevant. You also retain the protection of the mandatory consumer law of your country of residence (see section 18.1).
Business customer in the EU – Parts A, C and D, and Annex B for R1a category trailers. VAT is applied in accordance with section 5.3, and deliveries are made DAP (see section 8.2).
Business customer outside the EU – Parts A, C and D, and Annex B for R1a category trailers. Section 9 on customs, export compliance and sanctions is particularly relevant.
Dealer – as for business customers, together with your dealer agreement, which prevails in the event of any conflict (see section 1.4).